JOB DESCRIPTION

B

Family

Family

PR4

Professional

Reason

Regular > Regular Assignment

2025-10-01

August 8, 2025

DIMA Coordinator

Organizational Setting and Work Relationships

The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other forcibly displaced and stateless persons, thereby enabling actions to protect and to empower forcibly displaced and stateless persons. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, country operations and key external partners, including forcibly displaced and stateless persons.

An important element is the establishment of Data, Identity Management and Analysis (DIMA) units in all Regional Bureaux and potentially corresponding units in country operations, led by a senior staff to ensure that UNHCR has a capacity to produce, in line with global standards, quality data, information products, conduct region-level analysis, guide registration and identity management, and advise on responsible and effective data use at country- and regional-levels.
The regional DIMA position is an integral part of the Regional Bureau, with line management provided by the Regional Director (or delegated to senior managers), and functional lines with the data service in Headquarters and relevant Divisions. This will be the basis for strengthened collaboration with other relevant entities in UNHCR, and externally with UN agencies, humanitarian and development partners, governments, private sector and NGOs.

DIMA Coordinator oversees implementation of UNHCR data-related strategies, policies and standards for information management, statistics, registration and identity management in the respective region or country operation. In close coordination with the other global services and within the Bureaux, DIMA Coordinator also monitors and oversees, as relevant, the development of systems and processes for operational data within their areas of responsibility. Furthermore, the incumbent provides guidance and technical support to other stakeholders, including country offices and partners, on robust and efficient data design, collection, processing, sharing, analysis, dissemination, data storage and archiving methodologies. DIMA Coordinator acts as a service provider in regards to data and information management for operations and ensures that UNHCR is able to fulfill its global commitments to the Inter Agency response in IDP situations. In IDP situations, DIMA provides data, statistics and information management support to the three UNHCR led Clusters.

DIMA is a client-oriented, multi-sectoral service that has integrated internal coordination with all Bureaux or Country units, particularly with the Protection Coordination Pillar.
Within the Bureau or country office, DIMA Coordinator acts as an advisor to senior management and governance mechanisms/bodies on data management matters, including resource allocation and partnerships. For corporate operational systems, DIMA Coordinator has a delegated role to undertake business analysis for regional- or country-level tools where needed, coordinate the prioritization of requirements for meeting regional or country specific systems development to be further reviewed and approved for implementation at the global level.

Regional DIMA teams leverage innovations from country operations and share best practices across the region and elevate globally relevant innovations to the attention of other regional DIMA Coordinators as well as Data Service at Headquarters.
Under the leadership of the Regional Bureau Director (or delegated to senior managers), the Data, Identity Management and Analysis (DIMA) Coordinator leads the DIMA activities. S/He oversees the DIMA’s overall activities, including managing staff with responsibilities for information management, statistics, analysis, registration and identity management including digital identity and operational data management. The DIMA Coordinator advises and guides on the establishment of data governance structures with the Regional Bureau or country operation.

The DIMA Coordinator identifies, leads and implements country and regional capacity development plans to improve data literacy vertically and horizontally. Furthermore, by building strong, coordinated, inter-related and transparent information systems as relevant to the region and/or country, the DIMA Coordinator contributes to building knowledge within the Bureau and country operations.
The grade level of the positions with this role can be P4 or P5 depending on the number of the forcibly displaced and stateless persons under the Area of Responsibility (AoR) as well as the structure and location of the Bureau in which the position operates.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Lead the activities of the DIMA, including supervision of staff within the DIMA Unit.
– Translate relevant data global strategies for their implementation at the regional and/or country level.
– Prepare and implement regional or country strategies for data and information management, registration and identity management, analysis and statistics.
– Oversee implementation of and compliance with standards for data related activities at the country and regional level in the functional areas of data and information management, registration, and identity management, analysis and statistics.
– Ensure that the country operations receive technical support and guidance in the functional areas of data and information management, registration and identity management, analysis and statistics.
– Lead on exploring and establishing regional partnerships that strengthen the quality and use of data, statistics and analysis.
– Review and approve systems (i.e. digital applications) development requests from country operations to be elevated to HQs for the final decision-making, as part of the governance structure between HQs, the Regional Bureau and the countries.
– Participate and represent in (as delegated) data governance bodies, both internal and external, including interagency fora, activities and processes.
– Prepare and implement regional or country capacity development strategy in its functional areas consistent with global strategies and in collaboration with relevant entities and services.
– Chair and lead relevant bodies/platforms necessary to fulfil data-related responsibilities.
– Act as a Data Protection Officer at the regional level or Data Protection Focal Point at country level as delegated by the Regional Director or Country Representative.
– Review analytical reports and documents for internal and external use.

– Lead risk assessments and discussions with team(s) to proactively manage risks and seize opportunities impacting objectives. Ensure that risk management principles are integrated in decision-making both at strategic and operational levels. Allocate resources for planned treatments with resource requirements in Strategic Plans. Ensure that risks are managed to acceptable levels and escalate, as needed. If a Risk Owner, designate the Risk Focal Point and certify that the annual risk review is completed and ensure that the risk register is updated during the year, as needed.
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P4 – 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education
Law; Development; Social Sciences;
Information Technology, with focus on Database development, Data management and Analysis;
Demography; Geography; Political Science;
Business Administration; Humanities; Statistics;
International Relations; Economics; Information Management;
Physical Science; Data Science; GIS;
or other relevant field.

Certificates and/or Licenses
HCR ODM Module 7 Registration
Training on Emergency Registration
Operational Data Management Learning Programme
UNHCR Needs Assessment eLearning
Interagency Coordination Learning Programme (Information Management module)
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
– At least 7 years of substantive experience related to data and information management in humanitarian and/ or development contexts;
– Strong understanding of the principles and concepts of international protection and UNHCR;
– Ability to explain data and related systems in accessible language for business owners and to translate business requirements to data technical teams;
– Experience with phases of the data management lifecycle and associated methodologies;
– Demonstrated data literacy, especially the ability to derive information from data and present evidence to decision-making;
– Strong team-building, managerial, planning, coordination and representation skills;
– Field experience, preferably in a humanitarian context;
– Familiarity with planning, programming, strategic planning, project development, budgeting and resource mobilization;
– Demonstrated ability for leadership in the context of partnership building and consensual decision-making;
– Experience working with partners, including host and donor Governments, humanitarian and development partners.

Desirable
– Experience in process re-engineering (process redesign, process transformation, or change management);
– Experience with data sharing, data management, and data analysis;
– Technical expertise in registration, identity or biometric management systems. Experience with UNHCR’s PRIMES applications;
– Knowledge of national and international statistical systems;
– Demonstrated understanding of civil registration and other national population registration systems. Demonstrated knowledge of UNHCR and interagency policies, standards, programmes and operations.

Functional Skills
RG-Civil Registration data collection/processing
PR-Individual Case Management
PR-Protection-related guidelines, standards and indicators
DM-Data collection methodologies
DM-Data Management
DM-Data Collection and Analysis
DM-Population census and econometrics
DM-Protection Data Management Systems
CL-Cluster Information Management Tools, Resources and Approaches
PG-Needs Assessment and Response Analysis
DM-Data Interoperability
DM-Data governance, quality assurance and preservation
DM-Data science methodologies
DM-Development of and revision of data standards
DM-Qualitative data analysis
DM-Quantitative data analysis
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

• Ability to design national DIMA strategies and cohere DIMA activities across all offices (country, sub, field) to ensure alignment with the national strategy.
• Ability to represent and effectively articulate the operation’s protection data strategic pillar to high level external stakeholders, including Government, donors, humanitarian and development actors, and others.
• Ability to implement Protection Monitoring systems across large and diverse geographic areas from start (strategy design and Protection Analytical Framework) to finish (published reports and presentations to stakeholders)
• Experience in emergency contexts, including in preparing suites of assessment tools and report templates for both conflict and climate mass displacement events.
• Technical expertise in information management, data management, and registration/ID management (including PRIMES), with experience liaising with Governments on sensitive registration and documentation issues for refugees and asylum seekers.
• Demonstrated understanding of the principles and concepts of protection, and the critical nexus between Protection and DIMA.
• Experience with the phases of the data management lifecycle and associated methodologies.
• Strong skills in data visualization and graphic design, with demonstrated experience producing high-quality maps, infographics, and visual content tailored for external communication and advocacy purposes.
• Humanitarian Needs and Response Plan (HNRP): proven experience in contributing IM inputs—data analysis, dashboards, and narrative sections to the HNRP at both national and sub-national levels.
• Humanitarian Programme Cycle (HPC): experience supporting each phase of the HPC (analysis, planning, implementation, monitoring, and evaluation) through timely data collection, trend analysis, and feedback.
• 5Ws and Activity Tracking: demonstrated expertise in designing, updating, and maintaining the Protection Cluster’s 5Ws tracking tool, ensuring current partner activity mapping and gap analysis.
• Standardized Situation Reports and Protection Cluster updates: created templates and provided consolidated IM inputs for cluster situation reports, alerts, and donor briefings.
• Demonstrated data literacy, especially the ability to derive information from data and present evidence to decision-making.
• Strong teambuilding, managerial, planning, coordination and representation skills.
• Familiarity with programming, strategic planning, project development, budgeting and resource mobilization.
• Experience working with partners, including host and donor Governments, and humanitarian and development partners
• Knowledge of national and international statistical systems and censuses and working with Government partners to include forcibly displaced people therein.
• Possesses as much political acumen, negotiation skills, and strategic vision as technical expertise.
• DIMA experience in both IDP and refugee contexts is desirable.
• Fluency in Portuguese is desirable.

,

,

Portuguese

,

,

Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

https://wwwnc.cdc.gov/travel

Nature of Position:

The United Nations High Commissioner for Refugees (UNHCR) is an international organization with the mandate to assist persons in need of international protection; asylum seekers; refugees; statelessness; and internally displaced persons. The UNHCR operation in Mozambique has its main office in Maputo, sub-office in Pemba, field unit in Nampula, and two field units in districts of Cabo Delgado (Mocimboa da Praia and Mueda). The working language in the UNHCR offices in Mozambique is English.

The DIMA Coordinator position is based in Maputo and will report to the Deputy Representative.

The DIMA Coordinator will be responsible for designing and implementing the operation’s national DIMA strategy, covering information management, registration, data management, and data protection for UNHCR and the Protection Cluster. S/he will coordinate all DIMA activities across the country, liaising closely with the sub-office and field units and ensuring all field DIMA activities align with the national strategy. In doing so, s/he will closely coordinate with the Protection Units and the Protection Cluster to ensure the DIMA-Protection nexus is strengthened and maintained. S/he will also closely work with the External Engagement unit to develop all external products.

The DIMA Coordinator will further be responsible for establishing relationships with relevant external stakeholders, articulating the operation’s protection data strategy and vision to them, and presenting key DIMA products to them in a way that demonstrates UNHCR’s comparative advantage and places protection at the forefront of humanitarian, development, and durable solutions conversations.

The DIMA Coordinator will additionally be responsible for identifying protection data capacity-building needs (of UNHCR staff, partners, and others) and overseeing the organization of these capacity-buildings.

Within the information management portfolio, the DIMA Coordinator will be responsible for leading Protection Monitoring and other types of protection data collection (including ad hoc rapid protection assessments in emergencies). S/he will be responsible for developing the protection data collection strategy, including Protection Analytical Frameworks and methodology, as well as producing timely, accurate, and authoritative protection products.

The DIMA Coordinator will also support all Protection Cluster activities by managing all data-related activities, including data collection, analysis, and reporting. S/he will drive the HNRP process for the Protection Cluster—overseeing the preparation of the Protection Analysis, while also guiding the overall analysis of the protection response, ensuring identification of achievements and gaps. Crucially, the DIMA Coordinator will lead data management across all protection areas, developing and maintaining integrated dashboards, standardized databases, reports and quality-assurance protocols that reinforce the Protection Cluster’s strategic coordination and evidence-based decision-making.

Within the registration portfolio, the DIMA Coordinator will support and advocate with the Government to ensure refugees and asylum seekers are duly registered and documented, their data protected, and potential fraud cases mitigated. S/he will focus on unblocking bottle necks as they arise through negotiation and political acumen. S/he will also ensure capacity-building of UNHCR and Government staff and follow up all technical issues.

The DIMA Coordinator will additionally work closely with the External Engagement unit to support the production of all external products and proposals. With the support of an Associate Information Management Officer, the incumbent will be responsible for ensuring the timely provision of high-quality data, maps, visuals, and graphic design elements required for reports, presentations, proposals, and other outreach materials. This includes coordinating relevant input from the field and translating complex information into clear, engaging formats tailored to diverse external audiences.

Living and Working Conditions:

The position is based in Maputo, the capital of Mozambique, located in the south of the country. According to the latest United Nations data, the current population of Mozambique is estimated at 34 million as of mid-2023. This is equivalent to 0.42% of the total world population. The population density in Mozambique is 43 people per square kilometer. The largest city and capital is Maputo, with a population of 1.2 million.

Mozambique is a large country in Southeast Africa, with an area of 801,590 sq km. It has a tropical climate, with two main seasons: a wet season from October to March, and a dry season from May to August. The wet season can bring heavy rains and cyclones, especially in the coastal areas. The dry season is generally sunny and pleasant, but sometimes cold air masses from South Africa can lower the temperature and average daily temperature ranging from 13 °C to 24 °C.

Maputo is a B, Family duty-station where the security level is considered low (2). The security situation in the Southern area is relatively calm, the biggest concern being criminality in the main urban centers of Maputo, Matola, Xai-Xai and Inhambane cities. Floods occur every two to three years, with higher levels of risk in the southern provinces. Seasonal rains (November to April) and the lack of drainage infrastructure to accommodate storm water runoff often leads to flash floods. Traffic accidents are common in Mozambique due to the poor condition of the roads and poor driving and vehicle standards.

The metical is the local currency and exchange rate stands at USD 1 equivalent to about 63.25 meticais (MZN) as per June 2025. There is a wide range of Banks and ATMs to meet financial needs. Credit/debit cards are accepted in most places.

The public healthcare system in Mozambique is basic and limited. Private clinics can be found in Maputo and other larger cities in Mozambique. Mozambique lies in a malaria zone, so the necessary precautions should be taken: Avoiding mosquito bites by using nets, candles and sprays is recommended.

Vaccinations for diphtheria, hepatitis A, tetanus and typhoid are recommended. Tap water in Mozambique is not safe to drink, so bottled or boiled water should be used instead. Communication and transport services are available at various costs. The housing market is healthy but quite expensive, with a wide selection of apartments and houses for rent. Apartments can be rented around 1300-1600 USD per month.

Maputo has several open food markets and several large supermarkets that sell food, clothing, and household goods at reasonable prices. There are cinemas, several bars and discotheques for entertainment. Maputo is only two to three hours’ drive away from Swaziland (Mbabane) and South Africa (Nelspruit).

Additional Qualifications

Skills

Bachelor of Arts: Business Administration, Bachelor of Arts: Database Administration, Bachelor of Arts: Data Processing, Bachelor of Arts: Data Science, Bachelor of Arts: Demography, Bachelor of Arts: Development Studies, Bachelor of Arts: Economics, Bachelor of Arts: Geographic Information Systems (GIS), Bachelor of Arts: Geography, Bachelor of Arts: Humanities, Bachelor of Arts: Information Management, Bachelor of Arts: Information Technology, Bachelor of Arts: International Relations, Bachelor of Arts: Law, Bachelor of Arts: Physical Sciences, Bachelor of Arts: Political Science, Bachelor of Arts: Social Science, Bachelor of Arts: Statistics

Certifications

Emergency Registration – Other, HCR ODM Module 7 Registration – UNHCR, HCR Operational Data Management Learning Program – UNHCR, Interagency Coord Learning Program – Other, Needs Assessment e-Learning – Other

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Leadership, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Stakeholder management, Strategic planning & visions, Teamwork & collaboration

https://icsc.un.org/Home/SalaryScales

Compendium

Add. 2 to the Bi-Annual 2025 Compendium – Part B

Additional Information

This position requires Functional Clearance